Refund & Exchange Policy

Source Sportswear

Effective Date: 24 July 2025

Last Updated: 24 July 2025

At Source Sportswear, customer satisfaction is very important to us. This Refund & Exchange Policy outlines the conditions under which refunds, returns, and exchanges are accepted when you purchase from our website.

1. Eligibility for Refunds and Exchanges

To qualify for a refund or exchange:

  • Items must be returned within 7–14 days of delivery.

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

  • Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Socks

  • Customized or personalized products

  • Clearance or final sale items

3. Refund Process

  • Refunds will only be processed once the returned item has been received and inspected by our team.

  • Approved refunds will be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.

  • Shipping fees (including return shipping) are non-refundable, unless the item is defective or we made an error with your order.

4. Exchanges

  • If you wish to exchange an item for a different size, style, or color, please contact us before sending the product back to confirm availability.

  • Exchanges are subject to stock availability. If the desired item is unavailable, we will issue a refund instead.

5. Defective or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please notify us within 7 days of receiving your package. We will arrange for a replacement, exchange, or refund at no additional cost to you.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable courier service, as Source Sportswear is not responsible for lost or undelivered returns.

7. How to Initiate a Return or Exchange

To start the process:

  1. Email us at info@sourcesportswear.com with your order number and details of the item(s) you wish to return or exchange.

  2. Our team will provide return instructions and, where applicable, a return authorization number.

  3. Ship the item(s) back as instructed, and keep proof of shipment until your return has been processed.

8. Changes to This Policy

We may update this Refund & Exchange Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are made constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about our Refund & Exchange Policy, please contact us:

Email: info@sourcesportswear.com
Address: 1154 Augrabies Boulevard Falls, Waterfall Country Estate, Midrand